| Q |
If a delivery is not on a shipment from Fort Smith and the paper work has not printed, does this mean that no one is working on the delivery? |
| A |
No. The deliveries that ship from Fort Smith are consolidated and are shipped out in bulk loads. This saves time and money for everyone. The customer gets all of his goods in one shipment and Baldor gets to consolidate. |
| Q |
At what point is it not possible to back down a shipment that has been final shipped? |
| A |
Once the invoice has be created the goods should be returned and a credit issued. |
| Q |
Why will a Delivery not reverse goods issue even though the invoice has not been created? |
| A |
Be sure that the shipment compete flag is removed from the shipment general data screen. |
| Q |
What is the best way to get the shipment number once a today sure order is entered? |
| A |
The best way is to click the menu path Sales document > Change, then click the document flow button. |
| Q |
Why should we use rate shop for our shipments? |
| A |
We should use rate shop because it makes Baldor a more competitive company. Our customers want us to be here for them and they want us to deliver great service. So every time we use the tools Baldor has provided, we ensure that Baldor will be in the position to keep serving our customers. |
| Q |
Why will rate shop not display the carrier I want to use? |
| A |
In some cases the carrier has not provided the rates for us to load the rate shop package. In these cases, we need to work with those particular carriers to get the data loaded. |
Frequently Asked Questions
